FAQ
Got questions about how to care for your pottery, how I handle shipping, or how custom orders work? You're in the right place. Here's everything you need to know about my ceramics and process — handmade in Niagara and shipped with care.
- What work is available?
- Are you making more of [blank]?
- How long will it take to get my order?
- How to take care for your handmade pottery and art pieces
- Do you ship internationally?
- Do you offer local pickup or delivery?
- Is your packaging eco-friendly?
- Can I send my order as a gift?
- What happens if something arrives damaged?
- What's your cancellation policy?
- Is your pottery food-safe and free from harmful materials?
- Can I request a custom glaze or specific color?
- I love the work of [another artist]. Can you make something similar?
- Do you take wholesale or bulk orders?
Here's a comprehensive guide to caring for your unique pottery peces: Your handmade stoneware ceramics bring a special vibe to your home, but a few precautions go a long way. Here's how to take care of them:
Temperature Control:
I create my work using cone 6 stoneware for durability. Avoid exposing your pottery to extreme temperature changes, like moving it from the oven to the freezer.
Microwave Usage:
Kindly refrain from using your handmade pottery in the microwave. Clays that are dark-colored, like red, black, or grey, often mean there's a lot of iron in them. Because of this, it's not safe to use it in the microwave.
Cleaning and Maintenance:
Hand-wash your ceramic with a soft scrub brush and mild dish soap for best results. Avoid abrasive materials like metal or harsh sponges.
Dishwasher Use:
While my ceramic work is dishwasher safe, I recommend hand washing over dishwasher to help maintain the glaze finish. As time passes, using strong detergents and the quick changes in temperature that happen in dishwashers can harm the surface of your handmade pottery, generating unwanted spots and cracks.
Golden Luster/Opulent/Metallic Finishes:
Items with a Mother of Pearl opulent, metallic or golden luster finish are NOT SAFE to use in the microwave and dishwasher. Delicate hand washing is recommended because harsher dishwashing liquids can substantially weaken and deteriorate the gold finish. I hope these tips enhance your experience with any handmade pottery. If you have any specific questions or need further assistance, feel free to reach out.
I ship anywhere Etsy allows. When you check out on Etsy, it will show you shipping rates, duties, and taxes for your location.
I don't offer cancellations on any orders. Once a purchase is made — whether it's a ready-to-ship item or something made to order — it's considered final. This helps protect the time and care I put into each piece, and ensures I'm not losing resources on prep or packaging already in progress.
For custom work, I require a 50% deposit upfront before I begin. Because each custom piece is made specifically for you, that deposit is non-refundable once I start working.